Terms of Service

1. About Solmira and these terms

These terms apply to the website, Telegram bot, Telegram support and booking assistance supplied under the Solmira name. The Privacy Policy explains how personal data is handled.

• If you do not agree with these terms, do not use the service or ask us to arrange a booking.
• Any mandatory rights you have under applicable consumer law remain unaffected.

2. Eligibility and bookings for others

You must be at least 18 years old and legally able to enter into a contract. By arranging a booking for another traveller, you confirm that you are authorised to provide their information and accept booking communications for them.

• You must give all travellers the relevant itinerary, provider terms and safety information.
• Minors may participate only where the provider allows it and an authorised adult takes responsibility for the booking and supervision.

3. What Solmira provides

Solmira provides information, concierge support and booking coordination. Listings and starting prices are invitations to enquire, not binding offers. Availability, the final itinerary, inclusions, provider and price are confirmed directly with you before payment.

• We may recommend or contact providers based on your request.
• We do not guarantee that a listed option remains available or suitable for every traveller.

4. Booking and the service contract

Browsing the website or sending a message does not create a booking. A booking exists only after the service, provider, price and applicable cancellation terms have been agreed and written confirmation has been sent through the agreed channel.

• The underlying tour, transport, accommodation or activity is supplied by the provider identified before payment.
• Solmira coordinates the booking and may receive payment as the provider's agent, but does not become the operator of the underlying service.
• You must promptly check the confirmation and report any error.

5. Prices and payments

Website prices marked “from” are indicative. Your confirmation will state the final amount, currency, inclusions and any known taxes or charges. Payment may be arranged by payment link or bank transfer outside this website.

• The payment provider's own terms and privacy notice may apply.
• Card details entered with a payment provider are not stored by this website.
• You are responsible for bank, card and currency-conversion charges unless the confirmation says otherwise.

6. Changes, cancellations, refunds and no-shows

Cancellation and change rules vary by service type and provider. The rules supplied before payment and repeated in the booking confirmation form part of your booking and take priority over general examples on the website.

• Ask for a change or cancellation in the same chat used for the booking.
• Already incurred or non-refundable provider costs may be deducted where disclosed and permitted by law.
• Refund timing can depend on the provider, bank and payment service.

7. Provider changes and events outside control

Routes, times, meeting points and included stops may change where reasonably necessary because of weather, sea conditions, volcanic activity, safety concerns, permits, transport disruption, government action or other events outside reasonable control.

• The provider decides whether an activity can safely proceed.
• Where a material service is cancelled, the remedy is determined by the confirmed booking terms and mandatory law.
• Solmira is not responsible for separate travel or accommodation costs unless expressly accepted in writing.

8. Traveller responsibilities

You must provide complete and accurate participant, contact, pickup and travel information and hold the passports, visas, permits and insurance required for the trip.

• Check that the activity and insurance are suitable for your health, fitness and experience.
• Tell the manager about relevant restrictions before booking.
• Arrive on time and follow the provider's reasonable safety instructions.

9. Safety and conduct

Travel and outdoor activities involve inherent risks. Providers may refuse or end participation where a person does not meet stated requirements, is intoxicated, behaves dangerously or threatens other people, property, wildlife or the environment.

• A refusal based on the traveller's conduct or failure to meet disclosed requirements may be treated as a no-show.
• Nothing in these terms removes duties that a provider or Solmira cannot legally exclude.

10. Independent providers and complaints

Providers are independent businesses, not Solmira employees. They control and are responsible for delivering their services, professional licences, staff, equipment and on-site decisions.

• Raise an issue as soon as possible so the provider has a reasonable opportunity to respond.
• Solmira may help communicate and seek a practical resolution, but cannot guarantee the provider's decision.
• Claims about the performance of the underlying service should normally be directed to the provider, subject to mandatory law.

11. Website, content and third-party services

Website content is provided for general information and may be updated. Solmira owns or licenses its branding and original content. You may not scrape, reproduce, resell, disrupt or misuse the website, bot or messaging services.

• External websites, payment pages and messaging platforms operate under their own terms.
• A link or recommendation does not transfer control of that third-party service to Solmira.
• If you submit a review or photos, you confirm that they describe your own genuine experience, that you took the photos or have permission to share them, and that anyone identifiable in them agrees. You grant Solmira a free, non-exclusive licence to publish, translate, resize and correct obvious typos in them on the Solmira website and related channels. Reviews are moderated, and we may decline or remove content. You can ask us to remove your review at any time at [email protected].

12. Disclaimers and limitation of liability

To the fullest extent permitted by law, Solmira does not guarantee uninterrupted access, availability, weather, schedules, routes or the acts, omissions or outcomes of independent providers. Solmira is not liable for indirect or consequential loss, lost profit, lost opportunity, lost enjoyment or events outside its reasonable control.

13. Language, changes and severability

The English version is the controlling version; Russian and Ukrainian versions are provided for convenience. If a provision is unenforceable, the remaining provisions continue to apply.

• We may update these terms and will change the date shown above.
• A material change does not retrospectively replace terms already confirmed for a booking unless the parties agree or the law requires it.