Get in touch
Contacts
Email us to plan your trip with a real person.
Contact us the way that works for you
Write to [email protected] with your dates, group size, and what you would like to see.
Email usResponse Time
We typically reply within a few hours during Bali business hours (GMT+8).
Payment
There's no online checkout on this site. Pay by bank transfer or a secure card payment link, agreed directly with your manager.
Help & FAQs
Quick answers about how booking with Solmira actually works.
1How do I book a tour?
Email us at [email protected]. Tell us what you're interested in, and we'll put together a route, schedule, and price based on your dates and group size.
2What happens after I message you?
Your manager replies by email, asks about your dates, group size, and interests, and sends a route and a price. Nothing is booked until you agree to the plan.
3What languages do you support?
English is our main working language, on the site and with our guides. On request, we can also support Russian, Ukrainian, Spanish, French, or Hebrew - mention it in your email, since it isn't the default for every tour.
4How do I pay?
There's no checkout on this site. Once you confirm a plan with our team, we typically accept a bank transfer or a secure online payment link for card payment - details are confirmed with you directly by email.
5Can I get a custom itinerary?
Yes - most trips are custom. Tell us your dates, group size, and interests, and we'll build an itinerary around them rather than a fixed package.
6Do I need printed vouchers or tickets?
No. Once a booking is confirmed, your driver or guide meets you as arranged - no printed vouchers or check-in desks needed.